Shipping Policy

SHIPPING & RETURNS

COVID-19 PANDEMIC SHIPPING UPDATES: All orders ship the next business day, however, USPS is still experiencing postal delays. Please visit the links below for up to date information, which may impact available shipping services or delivery times. 

USPS Service Alerts 

Domestic Service Disruptions 

International Service Disruptions 

International Temporary Service Suspensions

DOMESTIC PROCESSING AND DELIVERY TIMES

All orders ship next business day. 

Domestic packages weighing less than 13 ounces will ship via USPS First-Class Mail. All domestic orders over 13 ounces ship via USPS Priority Mail.

DOMESTIC FIRST-CLASS MAIL | USPS estimates First-Class Mail items will arrive within 1-3 business days.

DOMESTIC PRIORITY MAIL | USPS estimates Priority Mail items will arrive within 1-3 business days. Please note we cannot control postal delivery times or delays.

We ship to the mailing address provided at checkout, also listed on your order confirmation. Any packages returned due to an incorrect address will be reshipped at the buyers’ expense. Please double check that your address is correct to avoid any issues.

 

INTERNATIONAL PROCESSING AND DELIVERY TIMES

Estimated shipping times:
Canada: 10-20 business days
North America: 3-5 business days
Europe: 15-30 business days
Australia, New Zealand and Oceania: 12-20 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes

RETURNS, REFUNDS AND EXCHANGES

Please contact us within 30 days to initiate a return.

100% MONEY BACK GUARANTEE 

We strive for excellent customer service, and it is our intention to provide you with a great experience! If you are unhappy with your purchase for any reason, please get in touch with us so that we can make it right.

If for whatever reason we cannot make it right we will gladly refund 100% of your purchase, including shipping. 

 

CONTACT

We can be reached through our contact page or email us directly at info@thermalvibes.com