Shipping Policy
SHIPPING & RETURNS
COVID-19 PANDEMIC SHIPPING UPDATES: All orders ship the next business day, however, USPS is still experiencing postal delays. Please visit the links below for up to date information, which may impact available shipping services or delivery times.
International Service Disruptions
International Temporary Service Suspensions
DOMESTIC PROCESSING AND DELIVERY TIMES
All orders ship next business day.
Domestic packages weighing less than 13 ounces will ship via USPS First-Class Mail. All domestic orders over 13 ounces ship via USPS Priority Mail.
DOMESTIC FIRST-CLASS MAIL | USPS estimates First-Class Mail items will arrive within 1-3 business days.
DOMESTIC PRIORITY MAIL | USPS estimates Priority Mail items will arrive within 1-3 business days. Please note we cannot control postal delivery times or delays.
We ship to the mailing address provided at checkout, also listed on your order confirmation. Any packages returned due to an incorrect address will be reshipped at the buyers’ expense. Please double check that your address is correct to avoid any issues.
INTERNATIONAL PROCESSING AND DELIVERY TIMES
RETURNS, REFUNDS AND EXCHANGES
Please contact us within 30 days to initiate a return.
100% MONEY BACK GUARANTEE
We strive for excellent customer service, and it is our intention to provide you with a great experience! If you are unhappy with your purchase for any reason, please get in touch with us so that we can make it right.
If for whatever reason we cannot make it right we will gladly refund 100% of your purchase, including shipping.
CONTACT
We can be reached through our contact page or email us directly at info@thermalvibes.com